ProResult, real-time service quality enhancement system

ProResult is the management innovation for upgrading professionalism and improving product and service quality according to the customer needs through surveying and processing customer satisfaction towards products and services. It is the latest technology applied in the 4.0 era as a new alternative which you will have the opportunity to access information directly from customers in real-time or seconds per second and send to the executive in the form of dashboard, hence there is no need for paper to collect data from all branches as well as being able to import data into Excel, create graphs, create Powerpoint presentations for executive meetings.

How good it would be if at this time the executives who oversee hundreds of thousands of sales or service units spread throughout the country can acknowledge and receive information instantly. If the customers are not satisfied with your product or service from any branch at this time or any issue, you can solve the problems immediately to impress customers. Besides, you can follow up work performance all the time through Service Monitoring or use the summarized data in the Quality Dashboard in the desired period. You can filter and use data processing to make plans for improving product and service quality continuously.

The components of the ProResult system include

• • HappyCHECK is a device to measure, evaluate and send data with modern technology, durable and beautiful suiting to your business type. We offer the tools which have a variety of forms, both as a keypad and touchscreen. For the convenience of sending data, we provide various ways, such as WIFI, LAN, Bluetooth, and 3G / GSM.

• • RFR(Realtime Form&Report) system is a survey system and collecting field data in various ways, such as through specialized tools, via applications, surveys on the Internet, or even via QR Code. The forms can use in a variety of work such as quality checking, completeness checklist, safety, quality assurance system, marketing data collecting, product inspecting, etc. The user can specify the data for processing or save as a photograph, capture a signature.

• • Real-time satisfaction survey system (RSatS: Realtime Satisfaction Survey): the system receives data from HappyCHECK devices and RFR systems, and then processes and reports immediately in real-time. RSatS systems can be operated on all devices, all platforms and data storage on the cloud resulting in high database security. RSatS is used to store, filter, process and analyze work plans for improving quality continuously.time Service Monitoring)

The ProResult system has 3 levels.

Real-time data acquisition and processing evaluation system for the executive can follow up work from every point instantly at all times.

Real-time data acquisition and processing evaluation system for the executive can follow up work from every point instantly at all times, including surveillance and observation for closely tracking, improving and revising the work continuously

Real-time data acquisition and processing evaluation system for the executive can follow up work from every point instantly at all times, including surveillance and observation for closely tracking, improving and revising the work continuously

In addition, Realtime Form & Report can be used together with ProResult 2 in order to complete the quality evaluation, solve problems instantly and continuously improve the quality.