{"id":5429,"date":"2024-03-30T00:42:59","date_gmt":"2024-03-29T17:42:59","guid":{"rendered":"https:\/\/kptechman.com\/?page_id=5429"},"modified":"2024-04-11T16:38:56","modified_gmt":"2024-04-11T09:38:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/kptechman.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text]\n<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/<br \/>.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\n<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/kptechman.com\/wp-content\/uploads\/2024\/04\/FAQ-e1711942543825.png\" sizes=\"(max-width: 1275px) 100vw, 1275px\" srcset=\"https:\/\/kptechman.com\/wp-content\/uploads\/2024\/04\/FAQ-e1711942543825.png 1275w, https:\/\/kptechman.com\/wp-content\/uploads\/2024\/04\/FAQ-e1711942543825-300x105.png 300w, https:\/\/kptechman.com\/wp-content\/uploads\/2024\/04\/FAQ-e1711942543825-1024x360.png 1024w, https:\/\/kptechman.com\/wp-content\/uploads\/2024\/04\/FAQ-e1711942543825-768x270.png 768w\" alt=\"\" width=\"1275\" height=\"448\" \/>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column col_shadow=&#8221;&#8221;][vc_single_image image=&#8221;3742&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row parallax=&#8221;yes&#8221;][vc_column][vc_empty_space][vc_custom_heading text=&#8221;How can we help you?&#8221; font_container=&#8221;tag:h1|text_align:center|color:%231e73be&#8221; google_fonts=&#8221;font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:800%20bold%20regular%3A800%3Anormal&#8221; css_animation=&#8221;right-to-left&#8221;][vc_custom_heading text=&#8221;What are you looking for?&#8221; font_container=&#8221;tag:h2|font_size:18|text_align:center|line_height:1&#8243; google_fonts=&#8221;font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20italic%3A400%3Aitalic&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;General Questions&#8221; google_fonts=&#8221;font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal&#8221;][vc_tta_accordion active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;About FAQ (Frequently Asked Questions)&#8221; tab_id=&#8221;1711043498297-217690c6-1ed6&#8243;][vc_column_text]This FAQ page is designed to answer some of the most common questions our customers have about eS\/Clean. If you can&#8217;t find the answer to your question here, please don&#8217;t hesitate to contact our support team. We&#8217;re always happy to help![\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is esclean.app?&#8221; tab_id=&#8221;1711046265021-e081f3cd-c1d0&#8243;][vc_column_text]esclean.app is a cleaning business software designed to streamline your operations, improve communication, and boost customer satisfaction.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Who is esclean.app for?&#8221; tab_id=&#8221;1711043498297-6e7ad025-46c7&#8243;][vc_column_text]esclean.app is perfect for cleaning businesses of all sizes, from solo cleaners to large janitorial services.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a free trial for esclean.app?&#8221; tab_id=&#8221;1711043517389-705801b8-4582&#8243;][vc_column_text]Check <em><strong><a href=\"https:\/\/esclean.app\/pricing\">https:\/\/esclean.app\/pricing<\/a><\/strong><\/em> for current offer. We offer a free trial so you can try out all the features of esclean.app and see how it can benefit your business.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much does esclean.app cost?&#8221; tab_id=&#8221;1711043522939-23179a2c-4154&#8243;][vc_column_text]Check <em><strong><a href=\"https:\/\/esclean.app\/pricing\">https:\/\/esclean.app\/pricing<\/a><\/strong><\/em> for current pricing) esclean.app offers several pricing plans to fit your business needs.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row parallax=&#8221;yes&#8221;][vc_column][vc_custom_heading text=&#8221;Trouble Shooting&#8221; google_fonts=&#8221;font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal&#8221;][vc_tta_accordion active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;FAQ page, Trouble Shooting Section&#8221; tab_id=&#8221;1710949132078-b0fc84a1-def7&#8243;][vc_column_text]Troubleshooting Common Issues<br \/>\nHaving trouble getting eS\/Clean to work as expected? Don&#8217;t worry, we&#8217;ve got you covered! This section addresses common issues you might encounter and provides simple solutions to get you back on track. If you can&#8217;t find the answer you&#8217;re looking for here, feel free to reach out to our support team for further assistance. Let&#8217;s get your automations running smoothly![\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Setting Cookies on Android Phone\/Tablet&#8221; tab_id=&#8221;1711089967867-ebd66331-3c43&#8243;][vc_single_image image=&#8221;5565&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Setting Cookies in Safari on iPhone\/iPad&#8221; tab_id=&#8221;1710949997896-3721f98f-472b&#8221;][vc_single_image image=&#8221;5566&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Setting Cookies in Chrome on iPhone\/iPad&#8221; tab_id=&#8221;1710950819087-642c7676-b4a2&#8243;][vc_single_image image=&#8221;5567&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Setting Cookies in Google Chrome on PC&#8221; tab_id=&#8221;1710949128303-90e35ede-97e6&#8243;][vc_single_image image=&#8221;5569&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Setting Cookies in Microsoft Edge on PC&#8221; tab_id=&#8221;1710950050951-9df8c5cd-bb0a&#8221;][vc_single_image image=&#8221;5570&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Setting Cookies in Firefox on PC&#8221; tab_id=&#8221;1710950008326-2f6a820e-2210&#8243;][vc_single_image image=&#8221;5571&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Setting Cookies on macOS Computer&#8221; tab_id=&#8221;1710949125286-9a6ff072-3327&#8243;][vc_single_image image=&#8221;5572&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Add Application for Android Version&#8221; tab_id=&#8221;1710952574854-0c84048e-8a23&#8243;][vc_single_image image=&#8221;5573&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Add Application on iPhone&#8221; tab_id=&#8221;1710948559869-3fab6a53-8eb1&#8243;][vc_single_image image=&#8221;5574&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Apps System Requirements&#8221; tab_id=&#8221;1710949090633-748053c6-3cf1&#8243;][vc_column_text]\n<h4 data-fontsize=\"18\" data-lineheight=\"20\">Supported Browsers<\/h4>\n<p>All KPTM applications support current versions of the following browsers on Windows, Mac OS, iOS and Android operating systems:<\/p>\n<ul>\n<li>Google Chrome<\/li>\n<li>Apple Safari<\/li>\n<li>Mozilla Firefox<\/li>\n<li>Microsoft Edge<\/li>\n<\/ul>\n<h4 data-fontsize=\"18\" data-lineheight=\"20\">JavaScript<\/h4>\n<p>Our applications require the use of JavaScript. Some firewalls and high-security environments disable JavaScript.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"20\">Session Cookies<\/h4>\n<p>Our authenticated modules require third-party cookies to be enabled. If you are using a browser with third-party cookies disabled or cross-site tracking prevention enabled, you cannot log in to our applications or may have issues filtering data in reports. In this case, a default system message will be displayed to notify you of the issue.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"20\">How to Enable Cookies in Your Browser<\/h4>\n<p>The following section provides steps to enable cookies and cross-site tracking in various browsers:<\/p>\n<ul>\n<li><a href=\"https:\/\/kptechman.com\/app-system-requirements\/#GoogleChrome\">Google Chrome<\/a><\/li>\n<li><a href=\"https:\/\/kptechman.com\/app-system-requirements\/#SafarionMacOS\">Safari on Mac OS<\/a><\/li>\n<li><a href=\"https:\/\/kptechman.com\/app-system-requirements\/#SafarioniOS\">Safari on iOS (iPhone and iPad)<\/a><\/li>\n<li><a href=\"https:\/\/kptechman.com\/app-system-requirements\/#MozillaFirefox\">Mozilla Firefox<\/a><\/li>\n<li><a href=\"https:\/\/kptechman.com\/app-system-requirements\/#MicrosoftEdge\">Microsoft Edge<\/a><\/li>\n<\/ul>\n<h5 data-fontsize=\"14\" data-lineheight=\"18\"><a id=\"GoogleChrome\"><\/a>GOOGLE CHROME<\/h5>\n<ol>\n<li>In the top right corner of the browser, click the\u00a0<strong>Customize and control Google Chrome<\/strong>\u00a0icon, and then click\u00a0<strong>Settings<\/strong>.<\/li>\n<li>On the\u00a0<strong>Settings<\/strong>\u00a0page, click\u00a0<strong>Privacy and security<\/strong>.<\/li>\n<li>Click\u00a0<strong>Third-party cookies<\/strong>, and then select the\u00a0<strong>Allow third-party cookies<\/strong>\u00a0radio button.<\/li>\n<\/ol>\n<h5 data-fontsize=\"14\" data-lineheight=\"18\"><strong><a id=\"SafarionMacOS\"><\/a>SAFARI ON MAC OS<\/strong><\/h5>\n<ol>\n<li>On the Mac OS bar, click\u00a0<strong>Safari &gt;<\/strong><strong>\u00a0Settings<\/strong>.<\/li>\n<li>Click\u00a0<strong>Privacy<\/strong>, and then clear the\u00a0<strong>Prevent cross-site tracking\u00a0<\/strong>checkbox.<\/li>\n<li>Click\u00a0<strong>Advanced Settings<\/strong>, and then clear the\u00a0<strong>Block all cookies<\/strong>\u00a0checkbox.<\/li>\n<\/ol>\n<h5 data-fontsize=\"14\" data-lineheight=\"18\"><a id=\"SafarioniOS\"><\/a>SAFARI ON IOS (IPHONE AND IPAD)<\/h5>\n<ol>\n<li>Go to\u00a0<strong>Settings &gt; Safari<\/strong>.<\/li>\n<li>Under\u00a0<strong>Privacy &amp; Security<\/strong>, turn off the\u00a0<strong>Prevent Cross-Site Tracking<\/strong>\u00a0option.<\/li>\n<li>Go to\u00a0<strong>Settings\u00a0<\/strong>&gt;<strong>\u00a0Safari &gt; Advanced<\/strong>.<\/li>\n<li>Under\u00a0<strong>Privacy<\/strong>, turn off the\u00a0<strong>Block All Cookies\u00a0<\/strong>option.<\/li>\n<\/ol>\n<h5 data-fontsize=\"14\" data-lineheight=\"18\"><a id=\"MozillaFirefox\"><\/a>MOZILLA FIREFOX<\/h5>\n<ol>\n<li>In the top menu bar, click\u00a0<strong>Firefox<\/strong>,\u00a0and then select\u00a0<strong>Preferences<\/strong>.<\/li>\n<li>Select the\u00a0<strong>Privacy &amp; Security\u00a0<\/strong>panel.<\/li>\n<li>Select the\u00a0<strong>Standard<\/strong>\u00a0or\u00a0<strong>Custom<\/strong>\u00a0option.<\/li>\n<li>For the\u00a0<strong>Custom<\/strong>\u00a0option, select\u00a0<b>Cross-site tracking cookies, and isolate other cross-site cookies\u00a0<\/b>as a preference for\u00a0<strong>Cookies<\/strong>.<\/li>\n<\/ol>\n<h5 data-fontsize=\"14\" data-lineheight=\"18\"><a id=\"MicrosoftEdge\"><\/a>MICROSOFT EDGE<\/h5>\n<ol>\n<li>In the top right corner, click\u00a0<strong>Settings and more<\/strong>,\u00a0and then click\u00a0<strong>Settings<\/strong>.<\/li>\n<li>Click\u00a0<strong>Cookies and site permissions<\/strong>.<\/li>\n<li>On the\u00a0<strong>Cookies and data stored\u00a0<\/strong>page, click\u00a0<strong>Manage and delete cookies and site data<\/strong>, and then set the following options:\n<ul>\n<li>Enable\u00a0<strong>Allow sites to save and read cookie data<\/strong>.<strong>\u00a0(recommended)<\/strong>.<\/li>\n<li>Disable\u00a0<strong>Block third-party cookies<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;Using esclean.app&#8221; google_fonts=&#8221;font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal&#8221;][vc_tta_accordion active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;How do I get started with esclean.app?&#8221; tab_id=&#8221;1711044918431-494edfa1-aeac&#8221;][vc_column_text]Getting started with esclean.app is easy! Simply sign up for a free trial on our website and follow the on-screen instructions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What features are included in esclean.app?&#8221; tab_id=&#8221;1711044918431-716418f7-0c22&#8243;][vc_column_text]esclean.app includes a wide range of features to help you manage your cleaning business, including scheduling, dispatch, communication tools, inventory management, reporting, and mobile access for your staff.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I create a cleaning job in esclean.app?&#8221; tab_id=&#8221;1711044918432-3cedf308-f1d6&#8243;][vc_column_text]Creating a cleaning job in esclean.app is quick and easy. Simply enter the client information, job details, location, and any special instructions. The software will then automatically assign the job to the most suitable cleaner based on their availability and skillset.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I track the progress of my cleaning jobs?&#8221; tab_id=&#8221;1711044918432-e5cb8908-29e7&#8243;][vc_column_text]esclean.app allows you to track the progress of your cleaning jobs in real-time. You can see which jobs have been completed, which are in progress, and any updates from your cleaning crew.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1711046078266{padding-bottom: 0px !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;Security and Data&#8221; google_fonts=&#8221;font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal&#8221;][vc_tta_accordion active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Is my data safe with esclean.app?&#8221; tab_id=&#8221;1711045606175-12277769-ac74&#8243;][vc_column_text]esclean.app takes data security very seriously. We use industry-standard security measures to protect your data, including encryption and access controls.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Who can access my data in esclean.app?&#8221; tab_id=&#8221;1711045606175-271cf1d0-ed90&#8243;][vc_column_text]Only authorized users with the appropriate permissions can access your data in esclean.app. You can control who has access to your data and what level of access they have.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;The Use of Cookies on our application&#8221; tab_id=&#8221;1711089799454-9ab119c3-2d0c&#8221;][vc_column_text]We use cookies to collect information about your working activities. Cookies are small text files that a web application transfers to your browser, which may then store the cookie on your hard drive or smart device. In several places the application pages make use of what are known as cookies. They help to make our offer more effective, more user-friendly and safer. Cookies are stored on your device and which your browser saves. All cookies we use are known as \u201csession cookies\u201d. These are automatically deleted at the end of the session. Cookies cause no harm to your device and do not contain any viruses.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column col_shadow=&#8221;&#8221;][vc_single_image image=&#8221;3742&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row parallax=&#8221;yes&#8221;][vc_column][vc_empty_space][vc_custom_heading text=&#8221;How can we help you?&#8221; font_container=&#8221;tag:h1|text_align:center|color:%231e73be&#8221; google_fonts=&#8221;font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:800%20bold%20regular%3A800%3Anormal&#8221; css_animation=&#8221;right-to-left&#8221;][vc_custom_heading text=&#8221;What are you looking for?&#8221; font_container=&#8221;tag:h2|font_size:18|text_align:center|line_height:1&#8243; google_fonts=&#8221;font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20italic%3A400%3Aitalic&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;General Questions&#8221; google_fonts=&#8221;font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal&#8221;][vc_tta_accordion active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;About FAQ (Frequently Asked Questions)&#8221; tab_id=&#8221;1711043498297-217690c6-1ed6&#8243;][vc_column_text]This FAQ page is designed to answer some of the most common questions our customers have about eS\/Clean. If you can&#8217;t find the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full.php","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kptechman.com\/wp-json\/wp\/v2\/pages\/5429"}],"collection":[{"href":"https:\/\/kptechman.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kptechman.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kptechman.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kptechman.com\/wp-json\/wp\/v2\/comments?post=5429"}],"version-history":[{"count":30,"href":"https:\/\/kptechman.com\/wp-json\/wp\/v2\/pages\/5429\/revisions"}],"predecessor-version":[{"id":5575,"href":"https:\/\/kptechman.com\/wp-json\/wp\/v2\/pages\/5429\/revisions\/5575"}],"wp:attachment":[{"href":"https:\/\/kptechman.com\/wp-json\/wp\/v2\/media?parent=5429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}