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General Questions

About FAQ (Frequently Asked Questions)

This FAQ page is designed to answer some of the most common questions our customers have about eS/Clean. If you can’t find the answer to your question here, please don’t hesitate to contact our support team. We’re always happy to help!

What is esclean.app?

esclean.app is a cleaning business software designed to streamline your operations, improve communication, and boost customer satisfaction.

Who is esclean.app for?

esclean.app is perfect for cleaning businesses of all sizes, from solo cleaners to large janitorial services.

Is there a free trial for esclean.app?

Check https://esclean.app/pricing for current offer. We offer a free trial so you can try out all the features of esclean.app and see how it can benefit your business.

How much does esclean.app cost?

Check https://esclean.app/pricing for current pricing) esclean.app offers several pricing plans to fit your business needs.

Trouble Shooting

FAQ page, Trouble Shooting Section

Troubleshooting Common Issues
Having trouble getting eS/Clean to work as expected? Don’t worry, we’ve got you covered! This section addresses common issues you might encounter and provides simple solutions to get you back on track. If you can’t find the answer you’re looking for here, feel free to reach out to our support team for further assistance. Let’s get your automations running smoothly!

Apps System Requirements

Supported Browsers

All KPTM applications support current versions of the following browsers on Windows, Mac OS, iOS and Android operating systems:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge

JavaScript

Our applications require the use of JavaScript. Some firewalls and high-security environments disable JavaScript.

Session Cookies

Our authenticated modules require third-party cookies to be enabled. If you are using a browser with third-party cookies disabled or cross-site tracking prevention enabled, you cannot log in to our applications or may have issues filtering data in reports. In this case, a default system message will be displayed to notify you of the issue.

How to Enable Cookies in Your Browser

The following section provides steps to enable cookies and cross-site tracking in various browsers:

GOOGLE CHROME
  1. In the top right corner of the browser, click the Customize and control Google Chrome icon, and then click Settings.
  2. On the Settings page, click Privacy and security.
  3. Click Third-party cookies, and then select the Allow third-party cookies radio button.
SAFARI ON MAC OS
  1. On the Mac OS bar, click Safari > Settings.
  2. Click Privacy, and then clear the Prevent cross-site tracking checkbox.
  3. Click Advanced Settings, and then clear the Block all cookies checkbox.
SAFARI ON IOS (IPHONE AND IPAD)
  1. Go to Settings > Safari.
  2. Under Privacy & Security, turn off the Prevent Cross-Site Tracking option.
  3. Go to Settings > Safari > Advanced.
  4. Under Privacy, turn off the Block All Cookies option.
MOZILLA FIREFOX
  1. In the top menu bar, click Firefox, and then select Preferences.
  2. Select the Privacy & Security panel.
  3. Select the Standard or Custom option.
  4. For the Custom option, select Cross-site tracking cookies, and isolate other cross-site cookies as a preference for Cookies.
MICROSOFT EDGE
  1. In the top right corner, click Settings and more, and then click Settings.
  2. Click Cookies and site permissions.
  3. On the Cookies and data stored page, click Manage and delete cookies and site data, and then set the following options:
    • Enable Allow sites to save and read cookie data. (recommended).
    • Disable Block third-party cookies.

Using esclean.app

How do I get started with esclean.app?

Getting started with esclean.app is easy! Simply sign up for a free trial on our website and follow the on-screen instructions.

What features are included in esclean.app?

esclean.app includes a wide range of features to help you manage your cleaning business, including scheduling, dispatch, communication tools, inventory management, reporting, and mobile access for your staff.

How do I create a cleaning job in esclean.app?

Creating a cleaning job in esclean.app is quick and easy. Simply enter the client information, job details, location, and any special instructions. The software will then automatically assign the job to the most suitable cleaner based on their availability and skillset.

How do I track the progress of my cleaning jobs?

esclean.app allows you to track the progress of your cleaning jobs in real-time. You can see which jobs have been completed, which are in progress, and any updates from your cleaning crew.

Security and Data

Is my data safe with esclean.app?

esclean.app takes data security very seriously. We use industry-standard security measures to protect your data, including encryption and access controls.

Who can access my data in esclean.app?

Only authorized users with the appropriate permissions can access your data in esclean.app. You can control who has access to your data and what level of access they have.

The Use of Cookies on our application

We use cookies to collect information about your working activities. Cookies are small text files that a web application transfers to your browser, which may then store the cookie on your hard drive or smart device. In several places the application pages make use of what are known as cookies. They help to make our offer more effective, more user-friendly and safer. Cookies are stored on your device and which your browser saves. All cookies we use are known as “session cookies”. These are automatically deleted at the end of the session. Cookies cause no harm to your device and do not contain any viruses.